Order Processing
For standard items, orders are usually processed and shipped within 3 business days after your order is placed. Processing times may occasionally be longer during holidays or periods of high order volume.
Shipping Time
Items in our store generally fall into two categories: products sourced from Tibet, and products designed in Tibet and made in the USA.
Domestic U.S. delivery usually takes a few days to approximately one week.
For items sourced from Tibet, international shipping takes longer. Smaller and lighter items typically arrive in around 2 weeks, while larger or heavier items may take approximately 3–5 weeks for most destinations we serve.
Shipping availability and delivery times may vary for certain remote or less commonly served destinations. If you are unsure whether we can ship to your location, or would like an estimated delivery time before ordering, please feel free to contact us.
Expedited Shipping
Expedited international shipping may be available for certain products and destinations at an additional cost.
Please contact us before placing your order if you would like to arrange expedited shipping. We can confirm availability, estimated delivery time, and any additional shipping charges for your order.
Shipping Costs
Applicable shipping charges will be displayed at checkout or communicated to you before your order is confirmed, depending on the product and destination.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise specified before purchase, our general policy is that customers will not be charged additional customs duties by us.
If unexpected customs charges arise during delivery, please contact us. We will review the situation and, where reasonable, work with you to help cover or share such charges.
Shipping Delays
While we will do our best to assist if a shipment is delayed, estimated delivery times may be affected by customs processing, carrier delays, severe weather, holidays, or other circumstances outside our control.
If you have any questions about the status or expected delivery time of your order, please contact us and we will be happy to help.